Before You Dispute

Is this even us? If your statement reads Emma-kendrick.com, the answer is yes.

Emma Kendrick is an online store operated by VELOCORE LLC, 706 S Business 49, Neosho, MO 64850, United States.

The billing name carries a hyphen and our mailbox does not, but Emma-kendrick.com on your statement and support@emmakendrick.com are the same shop. That one small difference confuses more people than anything else we see.

Write to support@emmakendrick.com or call +1 (307) 393-7555, Monday to Sunday, 8 AM to 5 PM (MT).

Here is what one message to us sets in motion.

1. You write once. One note to the mailbox above, or one call during those hours, any day of the week.
2. We answer. A reply usually goes out the same day, and within one business day at the latest. That is how quickly we answer you, not how quickly a refund or a replacement finishes.
3. We look the charge up. The order number from your confirmation email takes us straight to it. If that email has gone, tell us the name it was ordered under and roughly when the charge turned up, and we will search on that instead.
4. We tell you where the order stands. Orders leave us in one to three business days, so a very new one may still be sitting here. If it has already gone, your tracking link is in your email, or you can track your order here. Most parcels land in six to eleven business days.
5. We sort out what is wrong. Damaged, or not what you ordered? Send a photo. You have 30 days from delivery to send something back, and the refund policy holds the rest of the detail.

Raising the charge with your bank is your right, and it stays your right whether or not you ever write to us. A message here is simply the one route that can find a parcel, or hold an order that has not left yet.

If you would rather talk than type, the number above reaches us during those hours, and our contact page has a form if that is easier. We would rather hear about a charge you did not expect than leave you sitting with the question.